Company overview
Coral is a startup at the intersection of climate and fintech that makes sustainable building upgrades like heat pumps and batteries more affordable and accessible. Our mission is to accelerate the electrification of the built environment through innovative financing solutions.
We’re seeking a customer-obsessed Contractor Success Associate to accelerate our growth across the US. This person will build close relationships with our contractor partners to deeply understand their needs, deliver best-in-class onboarding and support to help them maximize Coral, and build tools and processes to scale our Contractor Success initiatives. Our Contractor Success Associate will be based in NYC (hybrid), working closely with our CEO and Commercial Operations Lead. Some travel to visit our contractor and industry partners will be required.
What you’ll do
- Serve as a trusted partner and advisor for our contractor customers, helping them get the most out of Coral and grow their business
- Help execute our customer success playbook and drive key CS initiatives, including onboarding, training, and ongoing customer engagement
- Influence the product roadmap by deeply understanding customer needs and pain points, synthesizing feedback for our product team, and guiding product prioritization
- Support customer demos, including designing collateral and pitch materials
- Assist our Commercial Operations Lead and CEO to optimize Contractor Success analytics, establish and track against KPIs, and accelerate speed-to-activation
What you’ll bring
- 3+ years experience, with much of that experience in a B2B customer-facing role
- Experience in a fast-paced, startup environment is a plus
- Outstanding interpersonal skills, especially emotional intelligence and empathy
- Excellent verbal and written communication skills
- Ownership mindset
What we’ll bring
- New York: $80,000 - $110,000 salary + competitive equity package (note: this is a salaried role with no commission structure)
- Health, dental, and vision benefits
- Unlimited PTO
- A unique opportunity to be at the ground level of a mission-oriented, fast-growing startup in the climate and fintech space